1. Introduction

At Pitch Pay, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our bill payment services through the Pitch Pay app.

Information We Collect When you use the Pitch Pay app, we may collect certain personal information, including but not limited to:

• Contact information (such as name, email address, phone number)
• Financial information (such as bank account details, payment card details)
• Transaction history and payment details Device information (such as device type, operating system)

We collect this information to provide and improve our bill payment services, personalize your experience, and comply with legal obligations.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing bill payments and facilitating transactions
• Verifying your identity and preventing fraud
• Providing customer support and responding to inquiries
• Improving our products and services Complying with legal and regulatory requirements

3. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption protocols to safeguard your data during transmission and storage.

4. Third-Party Disclosure

We may share your personal information with trusted third parties, including service providers and financial institutions, to facilitate bill payments and provide our services. We do not sell or rent your personal information to third parties for marketing purposes.

5. Your Choices

You have the right to access, update, or delete your personal information stored in the Pitch Pay app. You can also choose to opt out of certain communications or marketing activities. Please contact us if you have any questions or concerns about your privacy preferences.

Eligibility for Refunds

1. Duplicate Payments

If you accidentally make a duplicate payment for the same bill, we will refund the duplicate amount.

2. Incorrect Payment Amount

If you enter an incorrect amount while making a payment, we will refund the incorrect amount, provided you report the error within 24 hours of the transaction.

3. Technical Errors

If a payment fails due to a technical error on our part (e.g., system malfunction), we will issue a refund.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or app and obtaining your consent if required by law.

Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact us at +2348139355685.

Thank you for using Pitch Pay!